Learn exactly how your personal data is collected, used, and protected on the bk34 platform — with full transparency.
Last Updated: January 2026
When you open an account with bk34, we collect your name, date of birth, mobile number, and email address. This information is required to verify your identity and keep your account secure. In accordance with Bangladesh regulatory guidelines, the KYC process may also require details from your National ID card or passport. All information provided is used solely for account management purposes and will not be used for anything else without your consent.
When you use the bk34 platform, your device type, operating system, browser type, and version are collected automatically. Your IP address and approximate geographical location may also be recorded, but solely for security and fraud prevention purposes. If you access the platform from a mobile device, a device identifier may be collected. This technical information is used to improve site performance and manage sessions. It is never sold or transferred to any third party.
Bk34 supports popular mobile banking methods for users in Bangladesh, including Mobile Pay, Nagad, and Rocket. During transactions, we record the payment method type, transaction amount (in BDT), and transaction time. Your full mobile banking PIN or password is never stored on our servers. Payment processing data is retained only for a defined period for financial auditing and dispute resolution purposes. All financial information is protected using encryption technology.
Behavioural data is collected, including which pages you visit, how long you spend on them, and which features you use most. Records of your sports betting activity, gaming history, and use of promotional offers are also retained. This information helps us personalise your experience and show you relevant offers. In line with bk34's responsible gaming policy, usage patterns are also analysed to identify unusual behaviour. All data analytics are carried out using anonymised, statistical data with personal identifiers kept separate.
Bk34 uses your data only for specific, legitimate purposes. A full explanation is provided below.
Your information is used to complete your registration, keep your login secure, and deliver all account-related services. Age verification is carried out to prevent access by minors. Two-factor authentication is applied to ensure the security of every transaction.
Usage data is analysed to improve the design and performance of the bk34 platform. Relevant sporting events, promotions, and offers are shown based on your preferences. Content is also tailored to meet the demands of the local Bangladesh market.
Automated systems are used to detect unusual transactions and suspicious activity. Information required to comply with applicable laws and regulations is retained accordingly. Transactions exceeding defined financial thresholds are reported as part of our anti-money laundering obligations.
Your contact details are used to respond to questions, complaints, and support requests. We also send important account updates, security alerts, and transaction confirmations. You can opt out of promotional messages at any time.
Bk34 applies industry-standard technical and administrative measures to protect your data. The key pillars of our security framework are outlined below.
All sensitive data is stored using AES-256 encryption. Data in transit is secured via TLS 1.3 protocol. Your password is never stored in plain text — only in hashed form.
Only authorised personnel may access your information, and only when there is a specific need to do so. All internal access is logged and reviewed on a regular basis. Staff receive ongoing training in data protection practices.
Data for active accounts is retained for the duration of the account. Upon account closure, core financial records are generally kept for up to five years in accordance with legal requirements. Once the applicable retention period has passed, data is securely deleted or anonymised.
Regular penetration testing and security audits are conducted to identify system vulnerabilities. Any security flaws detected are resolved promptly. Our 24/7 automated monitoring system instantly flags any unusual activity.
In the event of a data breach, bk34 will notify the relevant authorities within the legally required timeframe. If the breach affects your personal data, you will be informed directly and advised on the protective steps you should take. Guidance on changing your password immediately will be provided to help secure your account. We conduct a full investigation into every incident and take measures to prevent similar occurrences in the future.
Bk34 never sells your personal information. However, limited data may be shared with trusted partners where necessary to deliver specific services.
Bk34 has data processing agreements in place with all third-party partners, requiring them to comply with our privacy standards. If any partner fails to meet these standards, we take immediate action. We regularly review the security practices of our third-party partners and ensure compliance with all applicable laws in Bangladesh.
As a bk34 user, you have clear rights over your personal data. Below is a description of each right and how you can exercise them.
You may request a copy of all personal information we hold about you at any time. We will provide the data within 30 days of receiving your request. This service is provided free of charge.
You may request corrections to any inaccurate information we hold about you. Some details can be updated directly from your account settings. For more complex changes, please contact our support team.
After your account is closed and the mandatory legal retention period has elapsed, you may request that your data be deleted. Your request will be fulfilled provided there are no active legal obligations requiring us to retain it. Once the deletion process is complete, you will receive a confirmation notification.
You may object to the processing of your data for specific purposes, particularly for marketing communications. Once you object, we will stop using your data for that specific purpose. However, processing that is necessary for service delivery and legal obligations may continue.
You may request your data in a structured, commonly used format (such as CSV or JSON). This allows you to transfer your information to another platform if needed. The file will be provided within 30 days of your request.
Bk34 may update this Privacy Policy from time to time. Revisions may be necessary due to changes in the law, the introduction of new services, or updates to our business operations. For any significant changes, we will notify you in advance via your registered email or account. The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of the platform after any policy change will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.
For any questions, requests, or complaints regarding your personal data, please contact our Data Protection team.
Email: privacy@bk34.ws
Help Center: bk34 Help Centre
We typically respond to all privacy-related requests within 7 business days. For urgent security matters, our live support team is available 24/7. Your privacy is our top priority, and every request is taken seriously.